A straightforward booking process
Consultancy arrangements are reviewed before an appointment or service is confirmed. This allows the requirements, service scope and suitable appointment arrangements to be discussed before payment is made.
This Booking Policy applies to consultancy services requested through the website or arranged following direct communication.
Services may include IT infrastructure reviews, network planning consultations, cloud infrastructure guidance, hardware requirements reviews, technology improvement planning and general IT technology consultations.
From enquiry to consultation
The booking process is designed to make sure the requested consultancy service is understood before the appointment is confirmed.
Submit an enquiry
Provide your contact details, selected service, preferred appointment information and a brief description of your requirements.
Requirements discussion
The requested service and your requirements are reviewed so that the appropriate consultation arrangement can be established.
Appointment confirmation
A suitable appointment time and service arrangement are confirmed before payment is requested.
Payment and consultation
Payment information is provided separately once the booking arrangement has been confirmed, followed by delivery of the agreed consultancy service.
Your appointment is confirmed separately
Submitting a consultation request does not by itself guarantee an appointment time.
The requested date and time will be reviewed against availability and the requirements of the requested service.
The appointment becomes confirmed once the consultation arrangements have been reviewed and confirmation has been provided.
Please wait for appointment confirmation before treating the requested date and time as final.
Payment follows confirmation
Payment is not required simply to submit a booking enquiry.
Once the requested consultancy service and appointment arrangements have been reviewed and confirmed, the relevant payment information will be provided separately.
Payment must normally be completed before the agreed consultancy service begins, unless a different arrangement has been expressly confirmed.
The available payment method and payment instructions will be provided at the time payment is requested, after the booking arrangements have been confirmed.
Payment method information
The available payment method will be communicated separately when payment is due.
Payment instructions may include the amount payable, payment method, any information required to complete the transaction and the applicable payment timing.
Customers should use the payment instructions provided for their confirmed booking rather than relying on payment information from an earlier enquiry or a previous service.
Payment method: Provided separately at the time payment is requested.
Changing an appointment
If you need to change an agreed appointment, please provide notice as soon as reasonably possible.
Appointment changes are subject to availability and may need to be agreed before a new consultation time is confirmed.
- Requested changes will be reviewed against available appointment times.
- A new appointment time is only confirmed once the revised arrangement has been accepted.
- Repeated or late changes may affect the availability of alternative appointment times.
- Where a consultation has already started, changes may be handled as a service cancellation or rescheduling request.
Joining your consultation
Customers are expected to be available at the agreed consultation time and to provide any information that has been requested before the session.
Where the consultation is conducted remotely, the relevant access or meeting information will be provided as part of the confirmed appointment arrangements.
If you expect to be unavailable, please provide notice as soon as possible so that an alternative arrangement can be considered.
Have any relevant IT requirements, infrastructure details or questions ready where these have been requested.
Join the consultation using the confirmed appointment arrangements.
Any recommendations, agreed actions or follow-up arrangements will be handled according to the service provided.
When the consultancy begins
Consultancy services begin at the agreed service commencement point communicated during the booking process.
Depending on the service, work may include reviewing requirements, discussing the current IT environment, considering infrastructure or technology options and preparing practical recommendations.
The specific scope of the consultation will depend on the service selected and the requirements discussed during the booking process.
Cancelling a booking
Cancellation requests should be made as soon as reasonably possible.
Where applicable, customers may have a statutory 14-day cancellation right. The specific cancellation and refund arrangements are set out in the Cancellation & Refund Policy.
If a service has already started, the amount of work already completed may be relevant when determining whether a refund is available.
For full details of cancellation periods, refunds and expected refund processing times, please refer to the separate Cancellation & Refund Policy.
Information provided during booking
Information submitted through a booking request should be accurate and sufficient to allow the requested consultancy service to be understood and arranged.
This may include your name, business name, contact details, preferred appointment date and time, selected service and a description of the IT requirement.
Information submitted through the booking process is handled in accordance with the applicable Privacy Policy.
What happens after booking
The booking process is intentionally kept clear. Customers first submit their requirements, the appropriate service and appointment are confirmed, payment information is then provided separately, and the agreed consultancy is delivered afterwards.
A booking request should not be considered final until the appointment or service arrangement has been specifically confirmed.
Keeping this policy current
This Booking Policy may be updated when booking arrangements, service processes or applicable requirements change.
Any revised version will be published on this website and will take effect immediately unless a different effective date is specifically stated.